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Your Account, Our Legal Framework

We handle your deposits, withdrawals and personal data with clear policies built around Indonesia's payment rails and regional law.

Verified withdrawal processDANA, OVO, GoPay, QRIS depositsTransparent account policies
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LEGAL SUPPORT CHANNELS

Contact Us About Account or Policy Questions

Team online

Live Chat Support

Our support team answers account security, withdrawal and policy questions daily. Open the chat widget in your account lobby — we respond within minutes during active hours.

Email for Documentation

Send us copies of ID verification, payment screenshots or withdrawal disputes via support email. We retain documentation for 12 months and reply within one business day.

Account Settings Portal

View and update your registered payment method, contact details and account status directly in the settings menu. Changes take effect immediately after verification.

DATA & SECURITY PRACTICES

How We Protect Your Information

Account Verification

We verify your ID and payment method before your first withdrawal.

Withdrawal Verification

Each withdrawal request is checked against your account history and payment method on file.

Payment Data Handling

Your DANA, OVO, GoPay or QRIS details are stored securely and used only for deposits and payouts.

Session and Cookie Management

We use cookies to keep you logged in and remember your language and lobby preferences.

Data Retention Policy

We keep your account records, transaction history and verification documents for the duration your account is active, plus 7 years…

Account Access Requests

Want to download your full account history, deposit and withdrawal ledger, or game rounds?

Account, Data and Rights FAQs

Go to the login page and tap 'Forgot Password'. Enter your registered email or phone number. We'll send a reset link valid for 24 hours. Click it, choose a new password, and log back in. If you don't receive the email, check your spam folder or contact live chat support.

Yes. Go to Account Settings, scroll to 'Close Account' and follow the steps. We'll freeze your balance and hold it for 30 days in case you change your mind. After 30 days, unclaimed balances are handled per your account terms. Your data stays on file for 7 years per legal retention rules.

A withdrawal is your choice to move your account balance back to DANA, OVO, GoPay or QRIS. A refund is money we return if we cancel a round due to a technical fault or a dispute you win. Both go back to your payment method within 24 hours of processing.

We process withdrawals within 1 hour. Most DANA, OVO, GoPay and QRIS transfers arrive instantly; some banks take up to 24 hours. Check your payment app to confirm receipt. If your withdrawal doesn't arrive within 48 hours, open a support ticket with your transaction ID.

Yes. Contact support with your request and we'll prepare a complete ledger of every deposit, withdrawal and round result for your account. We send it as a downloadable file within 14 days. You can also view your last 90 days of activity anytime in your Account History page.

We collect your name, email, phone, payment details and ID number to verify your account and process deposits and withdrawals. We use this data only to operate your account, prevent fraud, and comply with regional law. We do not sell or share your data with marketers or third-party platforms outside our payment partner.

Contact live chat or support email immediately with the transaction ID, time and amount. We'll review your account activity, check for signs of unauthorized access, and if confirmed, reverse the transaction and help you secure your account. Change your password right away and enable any available account security features.

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